Party Bus Transport LA ("we," "us," or "our") respects your privacy and is committed to protecting it. This Privacy Policy explains what information we collect when you visit this website, request a quote, or book a Los Angeles party bus rental with us — and how we use, share, and safeguard that information, along with the choices and rights you have. By using this website or booking our services, you agree to the practices described below.

1. Information We Collect

We only collect what we need to quote your trip, run your reservation, and keep your group safe.

Information you give us

• Contact details — your name, phone number, and email address
• Reservation details — event date, pickup and drop-off locations, stops, passenger count, and event type (for example, a bachelorette party, wedding, or wine tour)
• Payment information — handled securely through our payment processors (we don't store full card numbers)
• Messages and preferences — anything you share when you request a quote or contact us, including music, decor, or accessibility requests

Information collected automatically

• Device and browser type, IP address, and general (city-level) location
• How you find and move through our site, gathered through cookies and analytics tools

2. How We Use Your Information

• Respond to inquiries, prepare quotes, and confirm and manage your reservation
• Coordinate pickups, routing, and chauffeur dispatch
• Process deposits and payments and send receipts
• Send booking confirmations, trip updates, and — only if you opt in — occasional offers
• Improve our website, vehicles, and service, and meet our legal, insurance, and safety obligations as a licensed carrier

3. How We Share Information

We do not sell or rent your personal information. We share it only where it's necessary to operate:

• Service providers — payment processors, booking and dispatch software, website hosting, email, and analytics providers who process data on our behalf
• Safety & legal — when required by law or subpoena, or to protect the safety, rights, or property of passengers, our staff, or the public
• Business transfers — if our business is ever merged or acquired, information may transfer as part of that transaction, subject to this policy

4. Calls & Text Messages

When you contact us or book, you agree that we may call or text the number you provide about your quote and reservation — including confirmations, driver updates, and pickup coordination. Message and data rates may apply. These service messages are part of fulfilling your booking; marketing texts are separate and only sent if you opt in. You can opt out of texts at any time by replying STOP, or ask us to reach you by email instead. Opting out of marketing won't stop essential messages about a trip you've already booked.

5. Cookies & Analytics

We use cookies and similar technologies to keep the site working, remember your preferences, and understand how the site is used so we can improve it. You can learn more and manage your choices in our Cookie Policy.

6. Payments

Deposits and balances are processed through third-party payment providers that maintain their own security standards. We receive confirmation of your payment and limited details (such as the last four digits and card type) but do not store your full card number on our systems. Deposit, balance, and cancellation terms are described in our Refund Policy and Terms & Conditions.

7. Data Retention

We keep personal information only as long as needed to provide our services, maintain business, insurance, and safety records, and meet legal requirements. When it's no longer needed, we take reasonable steps to delete or anonymize it.

8. Your Choices & Rights

• Marketing: opt out of promotional emails via the unsubscribe link, or texts by replying STOP, at any time.
• Access & correction: request a copy of the information we hold about you, or ask us to correct it.
• Deletion: ask us to delete your information, subject to records we're required to keep by law or for safety.

To make any request, contact us using the details below — we'll verify your request and respond within the time the law allows.

9. California Residents

If you live in California, you have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect and how it's used, the right to request deletion, and the right to opt out of the "sale" or "sharing" of personal information. We do not sell your personal information. To exercise these rights, contact us using any method in the Contact section; we will not discriminate against you for doing so.

10. Data Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage over the internet is completely secure, however, so we cannot guarantee absolute security.

11. Children's Privacy

Our services are arranged and booked by adults. This website is not directed to children, and we do not knowingly collect personal information from anyone under 18. Minors travel only as passengers within a booking made and supervised by a responsible adult, consistent with our Terms & Conditions.

12. Third-Party Links

Our site may link to third-party websites and services whose privacy practices are their own and not covered by this policy. See our Disclaimer for more on third-party services and content.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The version posted here, with the "last updated" date at the top, is always the current one. Significant changes will be reflected on this page.

14. Contact Us

Questions about your privacy or this policy? We're glad to help.